Delivery

It's business as usual here at SETT. All orders are currently being delivered on time according to the estimated delivery date. If there are any changes, customers will be notified as soon as possible.

For extra precautions, we added two extra days to the estimated delivery date.

We track the parcels and correspond directly with our courier companies to make sure everything runs smoothly

Order ID Numbers are sent once your order is confirmed. You can find your order number in your Order Confirmation email, along with additional information about your order (it will start with 77******)

You can use your Order ID Number to track your order.

Order IDs are one of the best ways for us to identify your order, so if you have any questions we’ll need you to attach your Order ID when contacting us.

If you accidentally deleted your Order Confirmation (we all do it sometimes!), just drop us an email and we will send you a new one.

When your order leaves our fulfillment center, we will send you an email with a tracking number that you can use on the shipping company's website, this will contain detailed information about the status and location of your order.

We apologize if you’re experiencing difficulty with our tracking tool. Perhaps you entered the wrong Order ID Number or placed your order with a different email address?

If you still have trouble tracking your order once you’ve confirmed these details, please contact us.

If your postal tracking number isn’t working, please allow up to 48 hours and try again.
Sometimes the information on the shipping websites takes longer than usual to show updates.

For orders shipped with our expedited or express shipping method you will receive a tracking number which you can use to track your order on the postal site that your order was shipped with.

If you received an order confirmation, but have not received a shipping notification, this probably means your order is still in production and not yet been shipped.

Although it is rare, sometimes your tracking number will say "Delivered" before your package has arrived. If this happens to you within 36 hours of the expected delivery, please try the following:

*Check your shipping notification email to ensure your package was shipped to the correct destination
*Look for a notice of attempted delivery
*Look around the delivery location for your package
*See if someone else in the house accepted the deliveryWait 36 hours -- in rare cases packages may say delivered up to 36 hours prior to arrival.

If your order is 36 hours past the expected delivery date, please contact our Customer Care Team.

Yes! We ship to most countries all over the world.

We offer shipping to the following destinations:

Albania
Andorra
Argentina
Armenia
Australia
Austria
Azerbaijan

Bahamas
Bahrain
Belarus
Belgium
Bosnia and Herzegovina
Brazil
Bulgaria

Canada
Chile
China
Colombia
Costa Rica
Croatia
Cyprus
Czech Republic

Denmark 
Dominican Republic 

Ecuador
El Salvador
Estonia

Finland 
France 

Georgia
Germany
Greece
Guatemala

Honduras
Hong Kong
Hungary

Iceland
India
Indonesia
Iraq
Ireland
Israel
Italy

Jamaica 
Japan 

Latvia
Liechtenstein
Lithuania
Luxembourg

Macedonia
Malaysia
Malta
Mexico
Monaco
Montenegro

Netherlands
New Zealand
Nicaragua
Norway

Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland

Portugal
Puerto Rico

Qatar

Republic of Moldova
Romania
Russian Federation

San Marino
Saudi Arabia
Scotland - UK
Serbia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Switzerland

Taiwan
Thailand
Trinidad and Tobago
Turkey

Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan 

Venezuela
Vietnam

PRODUCT & GENERAL INFO

Check out this Jewelry Care Guide for some helpful tips to keep your jewelry looking fabulous!

We offer 3 convenient options to ship your order:

Standard Shipping, Express Shipping and Urgent Shipping. You can select your preferred shipping option at checkout.

While we have a wide range of jewellery styles, you may want to add a personal touch that you can't find in our collection. For special design requests, please contact our Customer Care Team.

Our jewellery design experts will review your request and let you know if we can make your personalised creation.

Please attach a link to the item you are referring to.

Please note that during busy seasons we cannot accommodate special requests.

We accept all major credit cards as well as payments made through PayPal.

All payment must be made in full before shipment.

To make a payment just click on either the "Continue to Checkout" or "PayPal Checkout" buttons in your shopping bag. After entering your contact details you’ll be redirected to the relevant payment platform.

Credit card users may pay with:

*Visa 

*MasterCard

*American Express

*Diners Club

*Discover

Unfortunately we do not accept Direct Debit Cards or Prepaid Credit Cards.

Cancellation & Changes

Production of your item will begin immediately after we have processed your order.

What is the cancellation time frame? Since we start production straight away, please let us know up to 2 hours after placing your order that you want to cancel it. Please be advised that after 2 hours, a 30% restocking fee will be charged. To cancel your order, please contact our customer care team here.

How can I make a change in my order? We all change our minds, if you wish to change something in your order before it has shipped, you do not need to cancel your order and place a new one. Please contact us and we will gladly assist you.

Refund

How do I get a refund? If you are eligible for a refund, it will be issued to the account you used to make your purchase. once your refund is processed, it may take up to 7 business days to appear on your account. Refund can only be processed within 30 days of delivery.

To receive a refund for an item you have already received, you will need to return the item and any free gifts you received with it before we can process your refund.

Returns & Exchanges

If you are not 100 % satisfied with your product, we will be happy to exchange it for something else within 60 days of purchase.

Exchanges: You must return your original item before we are able to send your new item.

Please let us know before doing so and send a clear picture of the item.

If the new item you have chosen has a different monetary value than your original item, you will be sent either a money order or refund, whichever is appropriate.

Refunds: Returns of personalized and Final Sale items are eligible for a partial refund and are subject to 30% Restocking Fee. Refund is only available within 30 days of delivery.

Faulty Item

If you think that the item you received is faulty or incomplete, please contact us immediately.

Please visit our ‘Contact Us’ page, select ‘Inquire about received order’ and proceed the relevant category from the dropdown menu (My item is damaged, There is a mistake in my order/Something is missing, etc.).

*To allow us to assist you quickly, attach a clear image of the faulty item and describe the matter.

*Once a customer care representative has received a clear picture and approved the claim, you will be offered a free replacement item, if the item is within warranty.

*Refund is only available within 30 days of delivery.

At SETT, our jewelry is made of high-quality materials and stones.

All items are covered by a 24-month warranty, which means we’ll replace or fix any damaged item within 2 years of purchase. All items must be returned before the new item can be reproduced.

THIS WARRANTY DOES NOT COVER:

*Damage, accidental or otherwise, not caused by defect of material or workmanship.
*Damage due to daily wear and tear, scratches, and damage of any accessory-part.
*Water damage to a product not marked “water resistant”.
*Lost or stolen items.

Please contact our Customer Care Team if you have experienced any defect to your item that is covered by our warranty. Please send us your purchase receipt to validate this warranty along with a clear image of the damaged item.

Product information such as material type, thickness, and measurements, can be found on each individual product page under the "Information" tab. Pendant length varies according to the inscription. Average name plate size ranges from 2 cm-5 cm, or 2 cm-4 cm, for smaller name necklaces.

If you can’t find the information you are looking for, please don't hesitate to contact our Customer Care Team.

Yes, all our precious metals are purchased from government certified vendors and are marked for authenticity. When you receive your personalised jewellery you’ll see that it has a stamp of authenticity on it.

All our silver jewellery is made of 0.925 sterling silver, and all our gold jewellery is made of solid gold, with a purity level that is indicated on the item (9k, 10k, 14k or 18k).

You can find all item-related information on each individual product page under the "Information" tab.

All our products are 100% nickel-free, except for items made of white gold.

We recommend specially requesting double thickness for customized pieces with 13 characters or more. If you would like a name necklace with double thickness but cannot find it in our site, please contact our  Customer Care Team, who will consult with our product design team to see if this special request is possible.

If there is an item in our site that you would like, please contact customer service with your request. Include the text/name in the language you want, and the ID/link to the product.

We can add most characters to our jewellery as long as they appear on the English keyboard.

All you need to do is place your order with the special character included.

Regarding emojis—although we know they’re popular—unfortunately, we cannot engrave them.

Please note that during busy seasons we cannot accommodate special requests

CHANGE ORDER DETAILS

To place your order, select the item(s) that you wish to purchase, if it is a personalized item then make sure all the information is correct, and add it to your shopping cart.

Proceed to the checkout page and fill in your personal information and complete your purchase. Make sure to double-check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.

We can change your shipping address as long as your item has not left our fulfillment center. To change your address please contact us, with the following information: Street address, apartment number, City, State, Zipcode.

If you have already placed your order but selected the wrong product or want to change the personalization details, please contact our Customer Care Team.

Once we begin producing an order we can still change it, but this may delay your original delivery date. Any changes made to an order before it ships will happily be accommodated, free of charge. As each item is uniquely produced, changes made after an order has shipped will incur a 30% restocking fee. If there is a price difference in the item you are changing, we’ll send you either a money order or refund, accordingly.

Gold / Diamond Items

Changes made after production begins on gold and diamond items may require a 30% restocking fee.

 

To avoid having your order arrive late, we advise against making changes during popular national events and holidays  

If you already placed your order but selected the wrong product or want to change the personalization details, please contact our Customer Care Team.

We’ll be more than happy to modify your order, at no extra charge, as long as it hasn’t shipped.

If you purchased your order using PayPal, we will ship your jewelry to the address connected to your PayPal account.

If you want to receive it at a different address, please contact us informing your Order ID number and the new address details.

We can change your shipping address until your item has been sent for packaging, at which point we carefully prepare your personalized jewellery for shipping.

If your order is still in production and you would like to change the size of the chain, all you need to do is contact us with the correct chain length and we will make the change for you if it is still possible.

You may have been really excited to place your order and missed a slight detail. We can relate ;)

But don't worry, we can usually fix this for you.

If you forgot to include an apartment number, or if there is a slight typo in the address, the order will most likely return to us. Once it does we can easily update the shipping address for you and resend it. Please contact us with the following details:

*Name (including street, number, apt number, or PO Box)
*City
*Postcode
*Country

You can use your tracking number to see if the package has returned to us.

Unfortunately, sometimes the order gets lost in the mail and does not return to us. If this happens please contact us and we’ll do our best to assist.

Perhaps you continued browsing through our site and found another wonderful piece of jewellery that you simply MUST have. We get it.

In order to add an item you’ll need to place a new order, but we can combine them into one shipment so that your items arrive together.

All you need to do is add a comment on the checkout page "Please ship this order with..." and enter your previous Order ID. Our team will see this comment and update the order for you.

Please note that by shipping both orders together, your estimated delivery time will be slightly delayed.

All items are covered with a 24 month period. Any damage during this time will be covered.

Jewelry Care Plan

You also have the option of purchasing the Jewelry Care Plan. It allows you to enjoy exclusive services, such as restoring & preserving your jewelry as well as benefit from free returns and more for up to 5 years. This plan is available for purchase when you place your order.

Received Item Issues

Cancellation & Changes

Production of your item will begin immediately after we have processed your order.

What is the cancellation time frame? we start production straight away, please let us know up to 2 hours after placing your order that you want to cancel it. Please be advised that after 2 hours, a 30% restocking fee will be charged.To cancel your order, please contact our customer care team here.
How can I make a change in my order? We all change our minds, if you decide you would like to change your order wish to change something in your order before it has shipped, you do not need to cancel your ordder and place a new one. Please contact us and we will gladly assist you.

Refund

How do I get a refund? If you are eligible for a refund, it will be issued to the account you used to make your purchase. Once your refund is processed, it may take up to 7 business days to appear on your account. Refund can only be processed within 30 days of delivery.To receive a refund for an item you have already received, you will need to return the item and any free gifts you received with it before we can process your refund.

Returns & Exchanges

If you are not 100 % satisfied with your product, we will be happy to exchange it for something else within 60 days of purchase.

Exchanges: You must return your original item before we are able to send your new item.Please let us know before doing so and send a clear picture of the item.If the new item you have chosen has a different monetary value than your original item, you will be sent either a money order or refund, whichever is appropriate.

Refund: Returns of personalized and Final Sale items are eligible for a partial refund and are subject to 30% Restocking Fee. Refund is only available within 30 days of delivery.

Damaged Item

If your item has arrived damaged or incomplete, please contact us immediately.

You will need to send a clear image of the damaged item to a customer service representative. Once a customer service representative has received a clear picture and approved the claim, you will be offered a reorder, free of charge if the item is within warranty.Refund is only available within 30 days of delivery.

If the chain length you received is different to the one you ordered, we’ll gladly send you a new chain which you can easily replace by yourself with a set of pliers.

If you ordered the wrong chain length and would prefer a new chain, please contact our Customer Service Team and we’ll gladly ship a new chain to you, at no extra charge.

 

Gold

If your chain is solid gold please consult our Customer Service Team for further instructions.

If you receive a wrong item in your order, please let us know as soon as possible so that we can sort it out straight away.

Start by checking your order details to ensure that the order was placed correctly with the personalization that you chose. Then contact our Customer Service Team with your order number and a photo of the incorrect item. We’ll send you a replacement as quickly as we can.

We're sorry to hear that an item is missing!

We ask that you please check your Order Confirmation to make sure that the details are correct and as you ordered.

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels, each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.


If an item is missing, please contact our Customer Service Team with your order number, the name of the missing item, and a link to the item webpage if you have it. We will resolve this issue for you as quickly as we can.

At SETT, our jewelry is made of high-quality materials and stones.

All items are covered by a 24-month warranty, which means we’ll replace or fix any damaged item within 2 years of purchase. All items must be returned before the new item can be reproduced.

THIS WARRANTY DOES NOT COVER:

Damage, accidental or otherwise, not caused by defect of material or workmanship.Damage due to daily wear and tear, scratches, and damage of any accessory-part.Water damage to a product not marked “water resistant”.Lost or stolen items.

Please contact our Customer Care Team if you have experienced any defect to your item that is covered by our warranty. Please send us your purchase receipt to validate this warranty along with a clear image of the damaged item.

Jewelry Care Plan

You also have the option of purchasing the Jewelry Care Plan. It allows you to enjoy exclusive services, such as restoring & preserving your jewelry as well as benefit from free returns and more for up to 5 years. This plan is available for purchase when you place your order.

PAYMENTS & PROMO INFORMATION

If you have trouble redeeming your coupon, you may have entered the wrong coupon code or your code may have expired. Please make sure you write the promotional code in the exact way it was provided, without any spaces.

If your promotional code still isn’t working please contact our Customer Care Team to resolve the issue.

Only one promotional coupon code, voucher, or free gift can be used per purchase.

If this occurs, please check your email account to see if you received two Order Confirmations with two Order ID Numbers. In our experience, customers sometimes place two orders by mistake.
We’ll gladly issue a refund for one order if this is the case. Please send an email to our Customer Care Team with a screenshot of your bank statement so that we can sort this out for you.

If you see the words PENDING or PROCESSING on your bank statement, please allow up two business days for this charge to be cleared.